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Outcome Measurements and Reporting

This section offers resources for developing and reporting outcome measurements.

Summary of Economic Benefits and Savings From Civil Legal Services in New Hampshire
Source: The Resource for Great Programs, Inc.
Content Type: PDF
Summary of economic benefits from civil legal aid in New Hampshire in 2011.

An Assessment of the Economic and Societal Impacts of Three Legal Services Programs
Source: The Resource for Great Programs, Inc.
Content Type: PDF
Comprehensive professional outcomes study of three legal services programs in northern California. A strong model for other outcomes studies.

Economic Impact of Civil Legal Aid in Georgia
Source: The Resource for Great Programs, Inc.
Content Type: PDF
Study showing that civil legal aid programs in Georgia return $8 dollars in value for every $1 dollar in funding. Excellent example of economic impact or outcomes study.

Sample Clients Satisfaction Survey Form from Florida
Source: Florida Model Approaches
Content Type: PDF
Sample client satisfaction survey, for a legal hotline or legal services program.

Sample Clients Satisfaction Survey Form from Massachusetts
Source: Massachusetts Model Approaches
Content Type: PDF
Sample client satisfaction survey, for a legal hotline or legal services program.

Using imperfect metrics to measure outcomes
Source: Non Profit Quarterly
Content Type: Online article
Developing perfect outcomes measures is not always possible, this article discusses developing better outcomes measures, while searching for perfection.

Calculating the economic outcomes of legal aid services
Source: The Resource for Great Programs
Content Type: web site
Legal aid leaders across the country are using economic impact data as a powerful new thread in their "case" for preservation and even expansion of funding for their programs in the intense competition for scarce dollars that prevails in today's fundraising climate.

Senior Legal Hotlines Annual Productivity Reports, 2000- 2008
Source: The Center for Elder Rights Advocacy
Content Type: Reports
Prepared by the Technical Support for Legal Assistance Project, Supported by the U.S. Administration on Aging and AARP Foundation. Depending on the year, reports surveyed 20 – 22 senior legal hotlines for productivity data.

Legal Hotlines Client Outcomes Study, 2006
Source: The Center for Elder Rights Advocacy
Content Type: Report
AARP Foundation report focusing on outcomes for hotline services for consumer and benefits cases.

Outcome Measures for Title IIIB Legal Assistance Programs: An Introduction, 2000
Source: The Center for Social Gerontology
Content Type: Article
This article by Matthew G. Batista, presents an overview of outcomes measures for legal assistance programs serving older persons. It describes the impetus for the increased significance of outcome measures, explains the measures themselves, how they can be used, and how and where they "fit" with traditional reporting systems.

Center for Elder Rights Advocacy Webinars
Source: The Center for Elder Rights Advocacy
Content Type: Webinars
Archived webinars and PowerPoints on a variety of issues including outcome measurements, online intake, and targeting populations.

Measuring Client's Perspectives on the Impact of Legal Aid Services in their Lives, 2004 (This report is not elderly specific.)
Source: The Center for Elder Rights Advocacy
Content Type: Report
Report presented at the 2004 Equal Justice Conference from Gary Dart and Denise Caudill. The report outlines the Legal Services of Oklahoma's use of United Way outcome measurements on their services.

Reporting & Title IIIB Legal Assistance Programs; also, the Michigan Statewide Reporting System
Source: The Center for Social Gerontology
Content Type: Article
This article presents an overview of the major purposes of reporting on Title IIIB legal services, with an emphasis on its key role in ensuring that services are targeted to the most vulnerable older persons; Older Americans Act ("OAA" or "Act") reporting requirements; the Act's confidentiality requirements; and the Administration on Aging's new State Program Report (SPR) guidelines. It also examines the extent to which the SPR captures meaningful information about the delivery of legal assistance.